Gaming should be a source of entertainment — not stress or addiction. At 2up, we believe every player's wellbeing is our responsibility. That's why we provide dedicated tools and support services for responsible gaming.
Responsible gaming means keeping your experience healthy, controlled, and enjoyable — where you decide how much time and money to spend. At 2up, responsible gaming isn't just a policy; it's a core commitment.
Online gaming can be fun and exciting, but it should never have a negative impact on your family, work, or financial stability. Every responsible player sets a budget and time limit in advance — and sticks to them.
Responsible gaming at 2up is built on three core principles: Awareness (staying aware of your own habits), Control (setting limits and sticking to them) and Support (seeking help when needed). Our platform provides dedicated tools and features to support all three of these principles.
Problem gambling develops gradually — often you do not notice when entertainment has turned into dependency. If you or someone close to you shows the signs below, take action right away.
The most effective way to game responsibly at 2up is to set your limits before you start playing. Our platform offers a range of limit-setting options to help you stay in control.
| Limit Type | Description | Applicable Period |
|---|---|---|
| Deposit Limit | Maximum deposit allowed per day / week / month | Daily / Weekly / Monthly |
| Betting Limits | Total amount that can be wagered within a given time period | Daily / Weekly / Monthly |
| Loss Limit | Your session will automatically end once you reach a set loss amount. | Daily / Weekly / Monthly |
| Session Time Limit | Maximum limit on continuous play time per session | Per Session |
| Break / Cooldown | Temporarily pausing gaming for a set period of time | 24 hours / 1 week / 1 month |
If you feel that setting limits is not enough and you need a short or long-term break, you can use 2up's self-exclusion feature. Once self-exclusion is activated, access to your account, deposits, and gaming will be completely blocked for the specified period.
You can choose your self-exclusion duration: 6 months, 1 year, 3 years, or permanent. If you choose permanent self-exclusion, reactivation is only possible after 5 years and following a professional assessment.
To apply for self-exclusion, contact the support team. The exclusion will be activated within 24 hours of your request. During the self-exclusion period, limited withdrawal access for any funds in your account remains available.
2up strictly prohibits users under 18. Age verification is mandatory at registration, and identity documents are required to confirm age during the KYC process. Any account suspected of belonging to a minor is suspended immediately.
Problem gambling can be a serious mental health issue. Facing it alone is hard — seeking professional help is not a sign of weakness, but of courage. 2up connects you with the resources you need.
2up's dedicated support team is available 24/7. For any questions or requests related to responsible gaming, reach out directly via live chat — we're here to help, not to judge.
Responsible gaming doesn't mean giving up gaming — it means enjoying it the right way. Follow the tips below to keep every session fun.
What we provide to keep your gaming experience safe and in control
Track your live spending, wins, and losses in real time. At the end of each session, you'll receive a detailed summary to help you make informed, responsible decisions.
A reminder will appear on screen when your set time is up. You can also enable mandatory breaks to prevent spending too much time playing.
Set your own daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases require a 72-hour waiting period.
Options range from 6 months to permanent self-exclusion. While active, you will receive no marketing communications and will not be able to log in.
Our strict KYC process verifies the age of every user at registration. Preventing access by minors is our highest priority.
Our dedicated support team is always ready to help with any responsible gaming concern. All assistance is non-judgmental and fully confidential.
Ask yourself the questions below. Honest answers will point you in the right direction.
If you recognize the signs, follow these steps.
Acknowledging there is a problem is the first and most important step.
Log in to your account to lower your deposit limit or set a cooldown period.
Reach out via live chat or email — we will assist you with full confidentiality.
If needed, reach out to Gamblers Anonymous or your national mental health helpline.
When you're ready, you can set limits and return to gaming responsibly.
These are the rights you can always count on at 2up
You can request to lock or close your account at any time.
You can view your full gaming history and spending records at any time.
You can opt out of promotional emails and notifications at any time.
Your information will be kept completely confidential when you report a problem.
All games use certified RNG — results are completely fair and unbiased.
You can still withdraw your account balance during self-exclusion.
Your personal information is never sold to third parties.
Once you're in a better place, you have the option to return to gaming responsibly.
All your common questions answered in one place